Terms of Service

Terms & Conditions

Please read the following terms and conditions (the "terms and conditions") carefully before using this site.

Introduction

Your use of this site is expressly conditioned on your acceptance of the Terms and Conditions. By using this site, you signify that you unconditionally agree and accept to be legally bound by the Terms and Conditions. If you do not agree with any part of the Terms and Conditions, you must not use this site. The Terms and Conditions apply to the use of the site. If you are accessing our site or initiating transactions on our site, you will be deemed to have read, understood and agreed to these Terms and Conditions & the Privacy Policy.

Proprietorship

phoenixvoyages.in is the operator of this site (the "Operator").This site, and each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of Phoenix Voyage Ltd. and various third party providers and distributors and which is licensed to the Operator. Much of the content found on this site is owned by third party providers and distributors though certain data is the copyrighted work of phoenixvoyages.in and other information providers.

Use of Site

phoenixvoyages.in permits you a limited, non-exclusive, non-transferable, non-sub-licensable and revocable right to use this site in accordance with the Terms and Conditions. You agree that you:

You agree that you shall be uniquely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other loss or harm resulting from your use of this site.

Registration

On registering with the portal, you will receive a password and user ID. You are responsible for maintaining the confidentiality of the password and user ID, and are fully accountable for all activities that occur under your password or user ID. You may only sustain one user ID and password at any one time and may not use multiple user IDs or passwords. You are required to use your password for your own use only. You may not permit others to use your passwords. You agree to (a) immediately notify the Operator upon discovery of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. The Operator cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.

You represent that you are of sufficient legal age to use this site and to create binding legal and financial obligations for any liability you may incur as a result of the use of this site. You understand that you are legally, financially and ethically responsible for all uses of this site by you and those using your login information.

Online Bookings & Purchases

Contracts for products and services
Unless otherwise expressly stated on the site, the Operator acts as agent for its third party providers and distributors for all products and services purchased by you on this site. You may place bookings for or may make purchases of products and services online at this site. A contract for the sale and purchase of products and services may be made online at this site by your acceptance of the products and services offered on the site (the "Contract") by third party providers and/or distributors and/or where stated, the Operator, and you hereby agree to waive any rights to challenge the validity or enforceability of Contracts entered into on this site on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. Please note that by indicating your acceptance to purchase any product or service offered on the site, you are obligated to complete such transactions. You are prohibited from indicating your acceptance to purchase products and services where you do not intend to complete such transactions. The responsibility for ensuring compliance with all applicable laws shall be yours alone. By submitting an order to purchase goods or services, you represent and warrant that you have the legal right to purchase, utilize and/or possess such goods or services. You are solely responsible for checking that the booking and/or purchase made contains the correct information (including dates, names and timings) before proceeding to payment. The Operator and the third party providers and distributors shall be entitled to rely on the information contained in your booking and shall not be responsible for any error(s) made in your booking and/or purchase.

Third party travel service providers

You may be bound by terms and conditions imposed by the travel service providers for whom the Operator acts as an agent including conditions of carriage, refund and cancellation policies of airlines, cruise lines, car hire operators, hotels, etc. The Operator is not liable for any claims against non-fulfillment or unsatisfactory fulfillment of products and services purchased on your behalf by the Operator from these third party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other entities. At times, airlines and other travel services providers may overbook passengers on their flights or re-schedule flight times. In this event, the Operator is not responsible for any such incidents.

Fulfillment

All the products and services purchased require fulfillment and documentation, such as issuance of air tickets and travel vouchers. Fulfillment is performed 24*7 from our customer care department. As such, any travel requests and bookings made require a minimum processing time of varying periods, subject to the specific terms and conditions applicable to the type of product or service purchased. The Operator will not be held liable for any claims for loss, damages or compensation against non-fulfillment should you purchase a product or service that cannot be fulfilled between the time of booking and the time of departure. In such an event, the Operator shall refund to you all unutilized amount collected from you for that purchase.

Passport, visa and health information

Many countries require that foreign nationals entering hold a passport with at least six (6) months validity remaining. This information as well as other related information supplied by the Operator or any of its affiliates and any links within the site are supplied in good faith; and should be treated as a guideline only. Passport, Visa (including any and all transit visas) and Health requirements are the responsibility of all individual travelers. The sole responsibility for ensuring travel documentation is correct is that of the individual traveler. The Operator reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims for loss, damages or compensation.

Specific terms and conditions for products and services

Certain products and services have their own specific governing terms and conditions which shall apply in addition to the Terms and Conditions. It is important for you to obtain and read the terms and conditions applicable to these certain products and services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on amendment or cancellation. Some of these terms and conditions for specific products and services shall include terms and conditions found on your screens and when using any part of this site. In the event of any inconsistency between the terms and conditions for the specific product or service and these Terms and Conditions, the terms and conditions for the specific product or service shall prevail in relation to that specific product or service.

Prices

All prices displayed for the product and service are subject to change and availability by their respective providers, and such prices are not final until full payment for the product and service concerned is made. For travel services such as air tickets, hotels, cars, packages, prices, fare conditions and class of travel can change at any time without notice. Routing restrictions and other special conditions may apply. Decline, Non-Utilization or Cancellation of Booking & Purchase. Please note that the terms and conditions for cancellation of bookings and purchases will vary for each product and service. Please therefore refer to the terms and conditions for a specific product or service or alternatively, check with our Customer Care Team. Cancellation, at your request, may not be allowed or may require a minimum processing time of varying periods, subject to the specific terms and conditions applicable to the type of product or service purchased. Cancellation may be subject to cancellation fees which you agree to bear in full. For bookings and purchases which have been pre-paid, refunds will be made (subject to the refund policy). It may take an estimated 3 to 6 months before the credit appears in your account for air ticket refund processing. For pre-paid hotel refund processing, it may take approximately 1 month for the credit to appear in your account. The preceding refund timeline is a guide for your reference only and shall not be binding upon the Operator. You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, the Operator may charge cancellation and/or amendment fees in addition to those imposed by travel service providers.

CHANGES TO BOOKING & PURCHASE

Please note that the terms and conditions for changes to bookings and purchases will vary for each product and service. Please therefore refer to the terms and conditions for a specific product or service. If there are no terms and conditions for a specific product or service, You may otherwise change your booking or purchase online by calling our Sales and Customer Care Team. You may also send our Sales and Customer Care Team an email. However, we may take up to three (3) days to respond to email requests. Changes, at your request, must be received by the Operator at least seven (7) days before travel or use to be effective and may be subject to administrative fees which you agree to bear in full.

Disclaimer

As per Indian permitted law and subject to the statutory warranties below, the operator and phoenixvoyages.in make no warranty or representation of any kind regarding this site, products or services on this site and/or any materials provided on this site, all of which are provided on an "as is" basis only. The operator and phoenixvoyages.in do not warrant the accuracy, completeness, currency or reliability of any of the content or data found on this site and, subject to the statutory warranties below, expressly disclaim all warranties, terms and conditions, including all implied warranties, terms and conditions of merchantability, satisfactory quality, fitness for a general or particular purpose and non-infringement of proprietary rights, and those arising by statute or otherwise in law or from a course of dealing or usage of trade to the fullest extent permitted by the laws of the territories. The operator and phoenixvoyages.in do not warrant that this site, its servers or any e-mail sent from the operator or phoenixvoyages.in are free of viruses or other harmful components. Some territories do not allow the disclaimer of implied warranties, so to that extent the foregoing disclaimer may not apply to you. In particular, in territories where it is prohibited, this disclaimer shall not in any way exclude or limit liability for personal injury or death arising from negligence, willful misconduct or fraud. This warranty gives you specific rights which vary from territory to territory. Statutory warranties. Certain legislation may imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These terms and conditions must be read subject to any such statutory provisions. If such statutory provisions apply, to the extent to which the operator and phoenixvoyages.in is entitled to do so, the liability of each will be limited at their option to:

Limitation of Liability

To the full extent permitted by law but subject always to the clause mentioned in the above disclaimer.

Links

This site may contain links to other web sites which are not maintained by the Operator and which are provided solely as a convenience to you and not as an endorsement of the contents of such other web sites (whether express or implied) by the Operator. The Operator has not reviewed all of the linked web sites and shall not be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If you decide to link to other web sites, you do so at your own risk and subject to the terms and conditions (if any) of the linked web site and in particular, its own set of privacy policies that you are advised to check out. Similarly, other web sites may also link to this site. Any third parties that wish to establish links with this site should obtain the prior written consent of the Operator to do so and the Operator reserves the right to deny permission for any such links to the site. In particular, no third parties shall deep link to any page other than the Home page of this site without obtaining the prior written consent of the Operator to do so. If however the Operator gives its permission for any such links, the Operator is not under any obligation to establish reciprocal links with the third party.

Governing Law & Jurisdiction

The Terms and Conditions, its performance and all disputes arising out of or in connection with the Terms and Conditions shall be governed by the laws of India. You hereby consent and submit to the non-exclusive jurisdiction of the courts of India in all questions and controversies arising out of or in connection with the Terms and Conditions, its performance and your use of this site.

Termination

The Operator may terminate the Terms and Conditions and/or the provision of any of the products and services at any time for any reason, including any improper use of this site or your failure to comply with the Terms and Conditions. Such termination shall not affect any right to relief to which the Operator or phoenixvoyages.in may be entitled, at law or in equity. Upon termination of the Terms and Conditions, all rights granted to you will terminate and revert to the Operator or phoenixvoyages.in and its third party providers or distributors, as applicable.

Modification

The Operator may at any time modify any part of the site, including the products and services and the Terms and Conditions at its sole discretion without prior notice and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use. The Operator also reserves the right to deny any person access and use of the site at any time.

Severability

The Terms and Conditions shall be severable. In the event that any provision is determined to be unenforceable, illegal or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable Indian law, and such determination shall not affect the enforceability, legality and validity of any other remaining provisions

Entire Agreement

The Terms and Conditions, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.

Contact Us

Should you have any queries or require any further information on these Terms and Conditions, please send us an email to customer.care@phoenixviyage.com and we shall respond to you as soon as we can. Alternatively you can call us at +91 7350005800

Rules and Restrictions